Friday, September 15, 2006

Where has customer service gone?

It's definately not residing at the local pharmacy.

8am Voicemail left requesting refill on my prescription. Explained that I am leaving for an extended trip overseas. Would like 3 months supply. Here's my home and cell number. Please call me if you have any questions.
9.41am Claim rejected. Or so says the paper I was handed at

6.15pm Clerk says that the claim is rejected. I can pay $396 or call the insurance company.
Hmm...

7.28pm Phone call to insurance company has taken care of the matter.

I cannot fathom treating a customer in this manner.
Cheese and rice. Cheese and H Rice.

No comments: